Return and refund policy

Last updated: June 5, 2026

At tulpzg.shop, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your exact expectations. This Return and Refund Policy outlines our clear, transparent procedures regarding returns, cancellations, and monetary reversals for all premium bed laptop tables, folding bed desks, and portable overbed storage furniture systems purchased on our e-commerce platform by consumers across Singapore.

This digital platform and all inventory fulfillment workflows are managed under full corporate governance by our registered commercial entity: Corporate Operator: DYSON AUSTRALIA PTY LTD Official Address: HAYMARKET, 2000, NEW SOUTH WALES, AUSTRALIA Customer Support Email: support@tulpzg.shop Official Contact Phone: +61 485-986-905

  1. Return Window and Timeframe We offer a 30-day return policy. This means you have exactly 30 calendar days from the physical date your folding bed desk package was successfully delivered by the designated regional carrier to request a formal return. Any registration or submittal made after this 30-day window has expired will not be eligible for processing, refund fulfillment, or product replacement.
  2. Return Eligibility and Item Condition Rules To qualify for a valid return and subsequent financial reimbursement, your item must remain in the exact state you received it. Due to strict quality assurance, furniture standard compliance, and logistics tracking frameworks surrounding household home furniture and portable structural accessories, we enforce absolute compliance criteria:
  • The bed laptop tables and folding desk components must be completely unused, never set up on a bedding surface for active use, and entirely free from skin oil marks, cup sweat rings, laptop heat discoloration, exterior surface scratches, edge chips, or structural hinge cracks.
  • The adjustable legs, non-slip base grips, slot stands, and drawer runners must be entirely clean and show zero signs of friction wear, physical modification, or hardware dismantling.
  • The product must contain all original hardware accessories, internal protective alignment clips, and instructional guides.
  • The furniture pieces must be packed securely within their original, unopened, and undamaged retail product packaging box with all original factory styrofoam padding blocks, protective corner guards, and plastic wrapping film layers intact.
  • You must supply the authentic invoice, order confirmation email token, or transactional purchase history receipt to complete the verification run.
  1. Return Procedure Instructions To initiate a valid return request, you must interface directly with our dedicated consumer support center via email at support@tulpzg.shop before shipping any items back to us.

Please structure your email submission with the following exact parameters:

  • Provide your full name and order confirmation number.
  • Clearly state the specific quantity, dimensions, materials (such as engineered wood, aluminum, or bamboo), and color variation of the bed tables you desire to return.
  • Supply a clear explanation for the return request along with high-resolution digital photographs proving the folding furniture parts remain entirely unused, free from cosmetic alterations, and safely secured in their original packaging layout.

Our administrative support group will review your email documentation within 24 business hours. If your submission is approved, we will reply via email with the exact verified return delivery address. You must secure a tracked shipping label through a reliable postal carrier to dispatch the approved package. Do not send your purchase back to the manufacturer address printed on the package or to our central corporate office in New South Wales without our explicit written email authorization. Items mailed back without formal advance confirmation will be rejected and ineligible for refunds.

  1. Return Shipping Fee Liability The consumer bears full financial responsibility for all return shipping postage costs, carrier tracking service expenses, and dynamic freight fees associated with the return path. Return shipping costs are completely non-refundable. Due to the high volumetric size and physical dimensions of portable furniture shipping boxes, we strongly recommend utilizing a shipping service that provides standard tracking updates or purchasing shipping insurance for the return package. We do not guarantee that we will physically receive your returned item, and we cannot issue refunds for packages lost, delayed, or destroyed by carriers during the return transit path.
  2. Damaged, Defective, or Incorrect Deliveries Please inspect your home furniture package immediately upon arrival. If you discover that any table panel is physically cracked, possesses broken leg joints, features severe protective edge strip peeling, or represents an entirely incorrect item variation due to warehouse handling errors, contact us at support@tulpzg.shop within 48 hours of carrier delivery. Please include clear photo documentation of the defective product and the shipping label. We will immediately analyze the logistics file and dispatch a brand new product replacement or initiate a full financial refund at zero cost to you.
  3. Cancellation Policy If you wish to cancel an order after checkout processing, you must notify our customer care team via email within 2 hours of order placement. Once our fulfillment center has processed, packed, or officially dispatched the heavy transit cargo to our international logistics carriers, the order cannot be canceled, stopped, or intercepted. In such scenarios, you must wait for the package to arrive in Singapore and then execute a standard return process in compliance with Section 3.
  4. Refund Processing and Monetary Reversal Cycles Once your return package arrives at our facility, our quality control team will open and audit the clean, unused, and undamaged condition of the returned item. We will notify you via email regarding the approval or rejection of your refund request based on the criteria outlined in Section 2.

If approved, your refund will be processed automatically, and the exact purchase amount will be credited back to your original payment method (such as your credit card, debit card, or digital wallet provider) within 7 to 10 business days. Please remember that transaction posting intervals may vary depending on the specific operational policies, processing loops, and fraud verification timelines enforced by your local banking organization or credit card institution.